Privacy Notice of Wenalyze Sync App

This notice explains what data we collect, why we collect it, how we use it and what your rights are.

Introducing the Wenalyze Privacy Notice

Hello! We are the Wenalyze Group ("we," "our," or "us"), and we care deeply about your privacy. This notice explains what data we collect, why we collect it, how we use it, and what your rights are.

What's Inside?

SectionWhat You'll Learn
Part 1Who we are, what data we process, and why.
Part 2Specific details about when and how we process your data.
Part 3Your privacy rights and how to exercise them.

Before diving in, here are a few helpful terms to keep in mind while reading the rest of this notice:

TermDefinition
Applicable Data Protection LawsAny applicable data protection law, including but not limited to the EU General Data Protection Regulation (GDPR) 2016/679, the UK GDPR, and the UK Data Protection Act 2018.
Data ControllerAn entity that determines the purposes and means of processing Personal Data.
Data ProcessorAn entity that processes Personal Data on behalf of a Controller.
Data SubjectA natural person who is identified or identifiable and is the subject of Personal Data.
Personal Data (or simply "Data")Any information related to (i) an identifiable natural person, and (ii) an identified or identifiable legal entity (when such information is protected similarly to personal or identifying data under the Applicable Data Protection Laws and Regulations).
Wenalyze GroupWenalyze and its subsidiaries.
ProcessingHas the meaning given under the GDPR and the UK DPA, and "process," "processes," and "processed" shall be interpreted accordingly. It includes, among others, any operation or set of operations performed on Personal Data, such as transmission, storage, use, and deletion.
ServicesAny product or service provided by Wenalyze to the Client under the Master Service Agreement.

Part 1: Basics

Who is responsible for your data?

Wenalyze Sync App (operated by Wenalyze S.L.) is responsible for the processing of your personal data. Our registered office is located at: Avenida de Secundino Suazo nº 111, 28055, Madrid (Spain). You can reach us at: wenalyze@wenalyze.com. For any specific questions about how we process your data, you can contact our Data Protection Officer (DPO): albo@exponent.es.

What does "processing" mean, and why do we do it?

The processing means any operation we perform with your data, storing it, using it to provide our services, or deleting it when no longer needed. We only process your data when:

What data do we collect and keep?

We collect information necessary to serve you effectively:

How long do we keep your data?

We don't keep your data forever. This is typically how it's handled:

ReasonRetention period
Legal requirements (e.g., tax laws)As long as required by law
Legitimate service-related reasonsUntil the purpose is resolved
Disputes or investigationsUntil the process is completed

Who can see your data?

We value transparency, so here's a breakdown of who we may share your personal data with, why we do it, and how we keep it safe. Note: We only do this when it is appropriate and compliant with applicable law.

Wenalyze's Enterprises

We may share your data with Wenalyze Group companies, trusted external providers (cloud hosting, support tools), or legal authorities if required. Data is shared only when lawful and secure. There is no other company within the Group now.

Third Parties Acting as Processors

These are organizations that work on our behalf, under our instructions, to help keep things running.

What they help withWho they are
Technology and hostingCloud providers
Customer relationship managementEmail tools
Customer supportSupport platforms

To keep security front and center, we make sure that they:

Legal Authorities (only if required)

Sometimes the law steps in. If necessary, we may need to share your data with:

Note: We only share information when it is legally required and include only what's relevant — such as name, address, and card transaction history.

Transfers to third countries (If your data is transferred abroad)

If data is transferred outside the EU/EEA, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), and Transfer Impact Assessments (TIAs). Don't worry, we only do this when it is totally protected. These are the tools we use to ensure the security of your data:

Data security and integrity

We take security very seriously and have implemented technical and organizational security measures to protect your data. Here is a look at what we do to keep your information safe.

Security measureWhat it means
Access controlsOnly authorized people can access your data
Firewalls & encryptionKeeps data safe during transfer and storage
System & facility controlsPhysical and digital safeguards
Regular auditsContinuous checks for vulnerabilities

When is it essential to provide data?

Sometimes, we need certain information to:

Without it, we may be unable to offer services or continue an existing contract.

Part 2: Specific details about when and how we process your data

This section breaks down how and when we handle your personal data in different situations, such as visiting our website, using our services, or chatting with us. It covers what we collect, why we need it, and the legal reasons behind it. Let's dive in.

Visiting our website

We collect essential technical data (e.g., IP address, browser type) to ensure the site functions securely. Optional analytics are processed only with your consent.

This is the data that we obtain from you (as a site's visitor without signing in):

When logging in to our user account area

In addition to the above, you must provide your registered email address and password to access our customer portal.

Legal grounds for processing:

Security

We may collect IP addresses and location data to protect our systems and ensure security.

Contact information

We collect data about user contacts to manage relationships with them.

Typical data includes:

Why we process it:

Recruitment

If you apply for a job at Wenalyze, we process the information you provide in your application to determine whether you may be a good fit.

Data we collect:

Why we process it:

Marketing and prospecting

We process personal data to keep you updated or to get in touch if we believe you could benefit from Wenalyze.

Why we use it:

Social media

We are active on LinkedIn, YouTube, and other platforms to share the latest news and updates. When you visit our profiles, both Wenalyze and the platforms may process your data. If you contact us through social media, we process the information you provide to respond to your inquiry.

We may be able to see:

Legal basis:

Which social platforms do we use? LinkedIn and YouTube.

Contacting us

If you contact us (email, phone, chatbot, or social media), we will respond — and we will only use the data necessary to do so.

Data we typically collect:

Legal basis:

Sharing your data

We may share your data for as long as strictly necessary time:

Data retention

We retain your data only for as long as it is necessary:

Part 3: Your Data, Your Rights

When we use your data, you have rights and we want you to know exactly what they are. Here's a quick summary of what you can ask us for, at any time:

RightWhat You Can Do
Right of AccessYou can ask if we process your data and request a copy.
Right to RectificationYou can ask us to correct or update inaccurate or incomplete data.
Right to ErasureYou can request deletion of your data ("right to be forgotten").
Right to Restrict ProcessingYou can request that we limit how we process your data, only for specific legal reasons.
Right to Data PortabilityYou can request your data in a structured, machine-readable format or transfer it to another provider.
Right to ObjectYou can object to processing based on our legitimate interests. We will stop unless legally required to continue.

How to exercise your rights

Simply send us an email at wenalyze@wenalyze.com and we'll take it from there. Some rights may be limited under local data laws, but we'll always do our best to help you transparently.

Last updated: November 14, 2025